William Miller

COO / EVP Operations – Healthcare

Profit and performance-driven executive with 20+ years’ experience with a national market-leading health and wellness, retail and CPG company, optimizing M&A activities, business development, productivity improvements, and growth strategies. A motivational change management leader with the ability to identify and implement efficiency and operational solutions that align with corporate objectives while maximizing revenues, quality and productivity. International experience in the UK with the Walgreens Boots Alliance.

918-289-5942

millerbill0815@gmail.com

Experience

March 2020 – Present

Group VP – Organizational Transformation

Promoted to plan and execute a sweeping initiative for a transforming End-to-End Smart Organization restructure to optimize performance, reduce costs, and fuel growth strategies. Built and leads a 12-member cross-functional team. Recruited and developed a highly engaged and skilled internal and external team through strategic talent development.

March 2019 – March 2020

Group VP – Global Development & Testing

Held senior executive responsibility and partnered with the Walgreens Boots Alliance (WBA) Global Development Team to optimize the use of available resources and establish ideal go-forward through proper prioritization of large-scale projects. WBA is a holding company with international operations including Walgreens in the US, Boots in the UK, and a number of pharmaceutical manufacturing, wholesale, and distribution companies.

October 2017 – March 2019

Group VP – Pharmacy & Retail Operations

Managed the South and West Regions, encompassing 4500 store locations with more than 125,000 employees, holding full P&L accountability for the $98B business operation.

May 2014 – October 2017

Vice President – Pharmacy & Retail Operations

Served as the primary senior leadership point of contact between the support center and a network of 8,200 retail locations, governing $9B in payroll spend and implementing multiple, simultaneous initiatives and ensuring all operational plans and strategic initiatives align with long-term objectives.

June 2008 – May 2014

Market VP – Pharmacy & Retail Operations

Held full P&L for the performance of the pharmacy and retail operations functions which delivered $3B+ in revenue and $250M in annual profits from 450 store locations across five states in the South Central US.

February 2003 – June 2008

District Manager – Pharmacy & Retail Operations

Supervised the day to day operations for retail locations in the South Central US, with major focus on recruiting, training, and building pharmacy and management teams through multiple 3 year approaches.

August 1997 – February 2003

Store Manager

Led the day to day operations for multiple single store retail locations in Omaha, NE, with responsibilities spanning customer service, inventory management, payroll, sales, P&L, and employee engagement metrics.

Results

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Implemented structural improvements that saved more than 65,000 staff hours and facilitated $3M+ in added revenue opportunities.

Led M&A activities for 1,000+ regional and local competitive pharmacy locations including Rite Aid, Fred’s, ShopKo, and 200 other small independent pharmacy locations, significantly expanding market footprint within 1 1/2 years.

Spearheaded implementation of a $50M+ change management program, streamlining the feedback processes and maximizing investments in people.

Expertise

  • P&L Optimization

  • M&A

  • Due Diligence

  • Startups

  • Turnarounds

  • Market Expansion

  • Strategic Business Development

  • Forecasting & Segmentations

  • Strategy Design & Execution

  • Business Process Improvement

  • Organizational Restructuring

  • Competitive Analysis

  • Strategic Partnerships

  • Board Relations

  • New Market Analysis

  • Pricing Strategy

  • Contract Negotiations

  • Product Development

Education

Master of Arts
Management


Bachelor of Science
Management & Marketing

Education & Affiliations

Mr. Miller earned an MA in Management at Bellevue University, NE and holds a BS degree in Management & Marketing, from the University of Nebraska at Omaha.

He is an elected member of Walgreen’s Corporate Social Responsibility Committee and an Advisory Board Member of the Sam Walton College of Business. He is also an Executive Committee Member for Enactus US, an international organization that works to engage the next generation of entrepreneurial leaders to use innovation and business principles.

He serves his community as a Board Member and Past Chairman of the American Heart Association’s Tulsa Division and is a Board Member of the Children’s Tumor Network. He currently resides in Libertyville, Illinois, near the Chicago Metro Area.